An answering service for insurance agents that captures every lead
Quote shoppers compare several agencies in one sitting, and the agency that answers first usually wins the conversation. Put an agent on your website that greets every visitor who wants to talk, collects what they want a quote for, and sends you their details the moment the call ends.
Free to start. Works on any website, no phone system needed.
Try it before you build it
Talk to a working agent right now. Click the call button and ask it anything a customer would ask an insurance agency. This is the same kind of agent you would put on your own site.
You are with a client. Your next client is on your website.
An agency's day fills itself: client meetings, claims calls, renewals, carrier paperwork. The people shopping for coverage do not wait for a gap in that day. They open several agency websites in one sitting, call the first one that answers, and rarely leave a voicemail with the rest. The conversations you never had are the book of business you never see.
An answering service used to mean a call center taking messages on your line. Now your own website can greet those shoppers itself, in a voice you chose, with answers that come from your agency and nowhere else.
What your agent handles
It never guesses, and it never plays the agent
Your agent does not quote prices and does not give insurance advice. It answers from the material you gave it, and when a caller asks something outside that, it says so and takes a message instead of improvising. For an insurance agency this is the point: a made-up answer about coverage is worse than no answer at all. Unknown answers become messages, every time, and the licensed conversations stay with you.
Website calls, not phone lines
These are calls made in the browser, straight from your website. There is no phone line to forward and no telephony account. One line on your site adds the call button. Your office phone keeps working exactly as it does today; the agent answers the visitors who are already reading your site and want to talk.
Three ways to handle the calls you cannot take
Calls by LetBe answers on your website, where buyers already are. A traditional answering service rents you people for your phone line.
| Agent on your website | Answering service call center | Voicemail | |
|---|---|---|---|
| Answers the moment a caller arrives | Instantly. No queue, no hold, no beep | Callers can wait in a queue | Only after the beep |
| When several shoppers call at once | Takes every caller at the same time | Callers queue for the operators on shift | Takes messages, but shoppers hang up |
| Try it before you pay | Yes. Talk to your agent before it costs you anything | You pay from the first call | There is nothing to talk to |
| Knows your lines, hours and how claims start | Yes, learned from your own pages and documents | Only what the script covers | No |
| Collects the quote request with contact details | Yes, toward the goal you set | Depends on the operator | Only if the caller leaves one |
| When it does not know the answer | Says so and takes a message instead of guessing | Operators stick to the script | A message is all it ever takes |
| What you get afterwards | Transcript, summary and the caller's details | An operator's note | A recording, if the caller stays on |
| Cost and commitment | Free to start, no contract | Billed per call or per minute | Free, and it costs you clients |
| Getting started | Live today, set up in minutes | Your script has to be written first | Already on |
Pick. Teach. Publish.
Pick who they are
Voice, feel and manners. Warm and patient, or quick and direct. You hear them speak while you build.
Teach them your agency
They read your pages and learn the lines you write, your office hours and how you like new business handled. Unknown answers become messages, never guesses.
Put them to work
One line on your site adds the call button. Your agent answers, and every call lands in your inbox with a summary and the caller's details.
After every call, the whole story
Every finished call lands in your call log with the transcript, a short summary of what happened, what the caller wanted, and the caller's name and contact details when they gave them. You come out of your meeting, read the story of each call, and call back the hottest lead first, knowing exactly what they asked for.
You stay in control of the cost
Free to start. You set the longest a call may run, how many calls one visitor gets in a day, and the message a caller hears when a limit is reached. Your callers never need an account and never pay anything.
Questions insurance agents ask first
Will it quote policies or give insurance advice?
No. It answers questions from your own pages, collects what the caller wants a quote for along with their name and contact details, and leaves the quoting and the advice to you.
What if it does not know the answer?
It says so and takes a message. Your agent answers from your own pages and documents, not from the open internet, so it never invents coverage details or promises.
Does it replace my office phone?
No. It answers visitors on your website, where many quote shoppers already are. Your phone keeps working exactly as it does today.
Can a caller talk it off the goal I set?
No. The goal and rules you set are checked on every turn of the conversation.
Can it answer in the caller's language?
Yes. An agent can be set to answer in the language the caller speaks.
How do I keep the cost under control?
Free to start. You set the longest a call may run, how many calls one visitor gets in a day, and the message a caller hears when a limit is reached. Pricing details are on the LetBe pricing page.
How long does setup take?
You pick who the agent is, point it at your website, listen to it, and publish. Most owners have their first agent answering the same day they start.
Do callers need an account or an app?
No. They click the call button on your site and talk. That is all.
Be the agency that answers first
Pick Calls by LetBe if you want the shopper comparing agencies in one sitting to talk to yours first and leave exactly what they want a quote for. If most of your new business still starts with a phone call and you have nobody to answer it, a phone answering service still earns its fee.