An answering service for HVAC companies that keeps up with the season
When a heat wave or a cold snap hits, every phone in town rings at once, and your crew is on a roof with full hands. Put an agent on your website that answers every caller instantly, books the visit, and sends you the lead while you finish the job in front of you.
Free to start. Works on any website, no phone system needed.
Try it before you build it
Talk to a working agent right now. Click the call button and ask it anything a customer would ask an HVAC company. This is the same kind of agent you would put on your own site.
The busiest weeks are the ones you miss calls in
Nobody calls an HVAC company on a mild day. They call when the air conditioning quits in a heat wave or the furnace dies on the coldest night of the year, and they call whoever answers. A no-cooling call that lands in voicemail goes straight to the next company on the list, and that caller is not calling back.
The cruel part of this trade is that the weeks when the work pours in are exactly the weeks when nobody can pick up. Your techs are in attics and on rooftops with their hands full, and the office drowns. An answering service used to mean paying a call center to read from your script. Now your own website can do the answering, in a voice you chose, with answers that come from your business and nowhere else.
What your agent handles
Website calls, not phone lines
These are calls made in the browser, straight from your website. There is no phone line to forward, no telephony account, and nothing to install beyond one line on your site that adds the call button. Your phone keeps working exactly as it does today; the agent answers the visitors your phone never meets, in season and out.
Three ways to handle the calls you cannot take
Calls by LetBe answers on your website, where buyers already are. A traditional answering service rents you people for your phone line.
| Agent on your website | Answering service call center | Voicemail | |
|---|---|---|---|
| Answers the moment a caller arrives | Instantly. No queue, no hold, no beep | Callers can wait in a queue | Only after the beep |
| When everyone calls at once | Takes every caller at the same time | Callers queue for the operators on shift | Takes messages, but callers hang up |
| Try it before you pay | Yes. Talk to your agent before it costs you anything | You pay from the first call | There is nothing to talk to |
| Knows your services, areas and brands | Yes, learned from your own pages and documents | Only what the script covers | No |
| Works toward a goal you set | Yes, on every turn of the conversation | Depends on the operator | No |
| When it does not know the answer | Says so and takes a message instead of guessing | Operators stick to the script | A message is all it ever takes |
| What you get afterwards | Transcript, summary and the caller's details | An operator's note | A recording, if the caller stays on |
| Nights, weekends and peak season | Always on, always the same | Often at after-hours rates | Yes, but callers hang up |
| Cost and commitment | Free to start, no contract | Billed per call or per minute | Free, and it costs you jobs |
| Getting started | Live today, set up in minutes | Your script has to be written first | Already on |
Pick. Teach. Publish.
Pick who they are
Voice, feel and manners. Warm and patient, or quick and direct. You hear them speak while you build.
Teach them your business
They read your pages and learn your service areas, maintenance plans and the brands you service. Unknown answers become messages, never guesses.
Put them to work
One line on your site adds the call button. Your agent answers, and every call lands in your inbox with a summary and the caller's details.
After every call, the whole story
Every finished call lands in your call log with the transcript, a short summary of what happened, what the caller wanted, and the caller's name and contact details when they gave them. On the worst morning of the season you read the list, see who sounded desperate, and send the trucks where they matter most.
You stay in control of the cost
Free to start. You set the longest a call may run, how many calls one visitor gets in a day, and the message a caller hears when a limit is reached. Your callers never need an account and never pay anything.
Questions HVAC owners ask first
Will it handle after-hours and emergency calls?
It answers at any hour, asks what the system is doing, and collects the address and callback details. The summary in your inbox spells out what the caller said was urgent, so you decide who gets the first visit in the morning and who gets a call right now.
What if it does not know the answer?
It says so and takes a message. Your agent answers from your own pages and documents, not from the open internet, so it never invents prices or promises.
Does it replace my phone number?
No. It answers visitors on your website, where many of your customers already are. Your phone keeps working exactly as it does today.
Can it answer service-area and brand questions?
Yes, when the answer is on your pages or in the documents you gave it. It tells callers which areas you cover and which brands you service, and takes a message for anything outside that.
Can a caller talk it into a discount?
No. The goal and rules you set are checked on every turn of the conversation.
What does it cost?
Free to start, and you set the limits that control spending. Pricing details are on the LetBe pricing page.
Can it answer in my customer's language?
Yes. An agent can be set to answer in the language the caller speaks.
How long does setup take?
You pick who the agent is, point it at your website, listen to it, and publish. Most owners have their first agent answering the same day they start.
Be the company that answers this season
Pick Calls by LetBe if you want the family whose cooling quit tonight to reach your company from your website and leave their details while your crew finishes the job in front of them. If most of your jobs still start with a phone call and you have nobody to answer it, a phone answering service still earns its fee.